Terms of Service

These Terms of Service govern access to and use of NoimaFlow, a software service operated by GTO Business OÜ, Estonia. They apply to website visitors, account holders, workspace members, and organisations that purchase or use the service.

NoimaFlow is commercially offered by GTO Business OÜ. Certain technical operations, including product development, maintenance, support tooling, and administration of Meta integrations, are performed by RECHYNY CORP S.R.L. (Digital Wizards) in Romania as a technical service provider for the platform. Digital Wizards may help build and operate the platform, but subscriptions, customer accounts, and commercial terms are provided by GTO Business OÜ.

NoimaFlow is intended primarily for business and professional use. If you use the service as a consumer, any mandatory rights that cannot lawfully be excluded under applicable consumer law continue to apply.

You must be legally capable of entering into these Terms and, if acting for an organisation, you represent that you have authority to bind that organisation. You are responsible for ensuring that all workspace members, contractors, and connected social media accounts are authorised.

You must keep your login credentials confidential and use reasonable security practices. Workspace owners and admins are responsible for inviting users, assigning permissions, configuring brands, and controlling access to connected social accounts, billing settings, and generated content.

We may rely on instructions or approvals issued from authenticated workspace accounts. Please notify us promptly at hello@noimaflow.com if you suspect unauthorised access.

NoimaFlow helps users analyse brand websites, build brand memory, generate AI-assisted text and images, review drafts, plan content calendars, connect Meta accounts, publish approved single-image posts, and review publishing analytics.

Features, plan limits, available providers, and publishing capabilities may change over time. We may add, modify, or retire functionality in order to improve the service, respond to legal requirements, or manage operational risk.

As between the parties, you retain responsibility for the lawfulness, accuracy, and rights clearance of Customer Data that you or your workspace users upload, generate, schedule, or publish through the service. Customer Data includes brand memory, prompts, uploaded assets, website analysis inputs, scheduled posts, approvals, and social publishing selections.

When we process Customer Data on your behalf, our Data Processing Terms apply and are incorporated into these Terms. You are responsible for ensuring that you have the appropriate notices, permissions, and legal bases to use Customer Data and to instruct us to process it.

AI outputs may be incomplete, inaccurate, repetitive, biased, or otherwise unsuitable for a particular brand, legal regime, or regulated sector. You remain responsible for factual review, claims substantiation, intellectual property checks, brand fit, and compliance before approving or publishing any content.

Human review is a core part of the product workflow. Do not rely on generated outputs as legal, regulatory, financial, medical, or other professional advice.

If you connect Facebook Pages or Instagram professional accounts, you authorise us to use the permissions granted through Meta to list eligible assets, publish approved posts, and request available post-performance metrics. You must maintain appropriate admin or content-publishing authority for each connected account.

Publishing may fail because of platform limitations, expired tokens, rejected media, third-party outages, rate limits, or account restrictions. We do not control the policies, uptime, or moderation decisions of Meta or other third-party platforms.

You may not use the service to:

• break the law or violate third-party rights;
• publish deceptive, defamatory, hateful, unlawful, or platform-prohibited content;
• upload content or credentials that you are not authorised to use;
• circumvent security, probe other workspaces, or interfere with the service;
• use the platform to build a competing service through scraping, automated extraction, or model exploitation beyond permitted use;
• submit malware, harmful code, or abusive automated traffic.

We retain all rights in the software, user interface, workflows, branding, documentation, and service technology of NoimaFlow. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable right to use the service during the applicable subscription term.

As between the parties, you retain rights in Customer Data. To the extent permitted by applicable law and third-party provider terms, you may use outputs generated for your workspace, subject to your responsibility to clear and review them before use.

Paid subscriptions are billed in advance on the interval shown at checkout or in the billing portal and renew automatically until cancelled. Included limits, credits, and feature entitlements depend on the selected plan and may be measured per billing cycle.

Refunds, cancellations, renewal handling, and billing corrections are described in our Refund Policy, which is incorporated into these Terms.

Unless stated otherwise, fees are exclusive of taxes, duties, and similar charges. You are responsible for applicable taxes other than taxes based on our net income. If payment fails or usage exceeds plan entitlements, we may suspend features, downgrade access, or require an upgrade.

Each party must protect the other party's confidential information using reasonable care and may use it only for the purpose of performing or receiving the service, except where disclosure is required by law or to professional advisers under confidentiality obligations.

We use commercially reasonable security and operational measures appropriate to the service and the risk profile of the processing. We aim for reliable availability but do not guarantee uninterrupted, error-free, or latency-free performance.

Planned maintenance, emergency security actions, third-party outages, internet failures, and force majeure events may affect availability.

You may stop using the service at any time and cancel recurring subscriptions before the next renewal date. We may suspend or terminate access if you materially breach these Terms, fail to pay, create security risk, misuse third-party integrations, or expose us or others to legal harm.

On termination, your right to use the service ends. Provisions that by nature should survive termination, including payment, confidentiality, liability, and dispute provisions, will survive.

During an active subscription, you can access and export information available through the product interface. Verified deletion requests are handled as described in our Data Deletion page. Some limited records may be retained where required for security, finance, dispute resolution, legal compliance, or backup integrity.

The service depends on third-party providers such as hosting, storage, payment processors, AI providers, and social platforms. Your use of those integrations may also be governed by the relevant third-party terms, policies, and technical constraints, and we are not responsible for third-party acts or omissions outside our reasonable control.

Except as expressly stated in a separate written agreement, the service is provided on an "as available" and "as is" basis to the maximum extent permitted by law. We disclaim implied warranties, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted availability.

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, goodwill, business opportunity, or anticipated savings arising out of or relating to the service.

To the maximum extent permitted by law, our aggregate liability for all claims arising out of or relating to the service during the twelve months preceding the event giving rise to the claim will not exceed the total fees paid or payable by you for the affected service during that period. Nothing in these Terms limits liability that cannot lawfully be limited, including liability for fraud, wilful misconduct, or death or personal injury caused by negligence where applicable law prohibits such limitation.

These Terms are governed by the laws of Estonia, excluding conflict-of-law rules. The courts of Estonia will have exclusive jurisdiction over disputes arising out of or relating to these Terms, except where mandatory consumer law grants you the right to bring proceedings elsewhere.

Questions about these Terms, enterprise contracting, or compliance can be sent to hello@noimaflow.com.